{"id":14929,"date":"2022-07-22T10:38:25","date_gmt":"2022-07-22T03:38:25","guid":{"rendered":"https:\/\/actioncoachdoanhchu.com\/?p=14929"},"modified":"2022-07-22T10:38:25","modified_gmt":"2022-07-22T03:38:25","slug":"dich-vu-khach-hang-co-con-quan-trong-voi-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/isharkcoaching.com\/en\/dich-vu-khach-hang-co-con-quan-trong-voi-doanh-nghiep\/","title":{"rendered":"D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG C\u00d3 C\u00d2N QUAN TR\u1eccNG V\u1edaI DOANH NGHI\u1ec6P?"},"content":{"rendered":"

N\u1ebfu ai \u0111\u00f3 h\u1ecfi ActionCOACH Doanh Ch\u1ee7<\/a> r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay. C\u00e2u tr\u1ea3 l\u1eddi ch\u1eafc ch\u1eafn s\u1ebd l\u00e0 \u201cn\u00f3 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft\u201d. C\u00f3 \u0111\u1ebfn 83% ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ed3ng \u00fd r\u1eb1ng: d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd bi\u1ebfn h\u1ecd t\u1eeb nh\u1eefng ng\u01b0\u1eddi mua s\u1eafm m\u1ed9t l\u1ea7n tr\u1edf th\u00e0nh nh\u1eefng ng\u01b0\u1eddi \u201cb\u00e1n h\u00e0ng” gi\u00e1n ti\u1ebfp cho Doanh nghi\u1ec7p.<\/span><\/p>\n

N\u1ebfu xem x\u00e9t m\u1ed9t c\u00e1ch trung th\u1ef1c, Customer Service v\u00e0 th\u00e0nh c\u00f4ng trong kinh doanh v\u1ec1 b\u1ea3n ch\u1ea5t \u0111\u1ec1u c\u00f3 m\u1ed1i li\u00ean h\u1ec7 v\u1edbi nhau. V\u00ec suy cho c\u00f9ng, doanh nghi\u1ec7p n\u00e0o l\u1ea1i kh\u00f4ng mu\u1ed1n c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 vui v\u1ebb?<\/span><\/p>\n

NH\u1eeeNG CON S\u1ed0 N\u00d3I G\u00cc V\u1ec0 D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG?<\/b><\/h2>\n

\"\"<\/p>\n

N\u1ebfu b\u1ea1n \u0111ang \u01b0u ti\u00ean nh\u1eefng th\u1ee9 kh\u00e1c v\u00e0 QU\u00caN \u0111\u1eb7t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u trong c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a m\u00ecnh; th\u00ec \u0111\u00e2y l\u00e0 m\u1ed9t l\u1eddi c\u1ea3nh b\u00e1o d\u00e0nh cho b\u1ea1n.<\/span><\/p>\n

90% kh\u00e1ch h\u00e0ng \u0111\u1eb7t l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u d\u1ef1a tr\u00ean ch\u1ea5t l\u01b0\u1ee3ng Customer Service.\u00a0<\/span><\/p>\n

\u0110\u1ed1i v\u1edbi \u0111a s\u1ed1, c\u00f3 th\u1ec3 h\u1ecd s\u1ebd b\u1ecf qua cho tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7. Nh\u01b0ng khi m\u1ed9t doanh nghi\u1ec7p m\u1eafc ph\u1ea3i l\u1ea7n hai, 76% kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng bao gi\u1edd quay tr\u1edf l\u1ea1i. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao Customer Service l\u1ea1i quan tr\u1ecdng nh\u01b0 v\u1eady!<\/span><\/p>\n

N\u1ebfu ch\u01b0a \u0111\u1ee7 thuy\u1ebft ph\u1ee5c; \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i l\u00fd do kh\u00e1c khi\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng:<\/span><\/p>\n

    \n
  • 72% kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng chia s\u1ebb tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u1edbi ng\u01b0\u1eddi kh\u00e1c. V\u00e0 62% s\u1ebd chia s\u1ebb tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7 v\u1edbi ng\u01b0\u1eddi kh\u00e1c .<\/span><\/li>\n
  • 90% kh\u00e1ch h\u00e0ng mu\u1ed1n c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c khi h\u1ecd c\u00f3 c\u00e2u h\u1ecfi v\u1ec1 Customer Service.<\/span><\/li>\n
  • V\u00e0 \u0111\u1ed1i v\u1edbi 33% kh\u00e1ch h\u00e0ng, vi\u1ec7c ch\u1edd \u0111\u1ee3i l\u00e0 ph\u1ea7n kh\u00f3 ch\u1ecbu nh\u1ea5t c\u1ee7a d\u1ecbch v\u1ee5 tr\u1ee3 gi\u00fap kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n

    K\u1ec3 c\u1ea3 b\u1ea1n c\u00f3 s\u1edf h\u1eefu m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi; b\u1ea1n v\u1eabn c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. M\u1ed9t con s\u1ed1 kh\u1ed5ng l\u1ed3: 80% kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng tr\u1ea3i nghi\u1ec7m c\u0169ng quan tr\u1ecdng nh\u01b0 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty.<\/span><\/p>\n

    L\u00c0M TH\u1ebe N\u00c0O \u0110\u1ec2 \u201cTH\u1ed4 L\u1ed8” T\u00ccNH C\u1ea2M C\u1ee6A DOANH NGHI\u1ec6P TH\u00d4NG QUA D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG<\/b><\/h2>\n

    \"\"<\/p>\n

    1. H\u00e3y ph\u1ea3n h\u1ed3i<\/i><\/b><\/h3>\n

    Customer Service l\u00e0 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi c\u1ea7n thi\u1ebft tr\u01b0\u1edbc, trong v\u00e0 sau khi h\u1ecd mua h\u00e0ng. V\u00e0 \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, b\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng.\u00a0<\/span><\/p>\n

    Li\u00ean h\u1ec7 l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng b\u1ea5t k\u1ef3 tr\u1ee3 gi\u00fap ho\u1eb7c gi\u1ea3i ph\u00e1p n\u00e0o h\u1ecd c\u1ea7n c\u00e0ng nhanh c\u00e0ng t\u1ed1t. Cu\u1ed1i c\u00f9ng nh\u01b0ng kh\u00f4ng k\u00e9m ph\u1ea7n quan tr\u1ecdng, lu\u00f4n th\u1ef1c hi\u1ec7n nh\u1eefng g\u00ec doanh nghi\u1ec7p h\u1ee9a v\u00e0 cam k\u1ebft trong Customer Service. Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n nghe nh\u1eefng l\u1eddi h\u1ee9a su\u00f4ng.<\/span><\/p>\n

    2. Lu\u00f4n l\u1eafng nghe<\/i><\/b><\/h3>\n

    \"\"<\/p>\n

    Trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, l\u1eafng nghe l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t. Kh\u00e1ch h\u00e0ng c\u1ea7n bi\u1ebft r\u1eb1ng b\u1ea1n \u0111ang l\u1eafng nghe v\u00e0 ch\u00fa \u00fd \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n

    V\u00e0 trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng cung c\u1ea5p cho b\u1ea1n nhi\u1ec1u th\u00f4ng tin chi ti\u1ebft h\u01a1n nh\u1eefng g\u00ec b\u1ea1n c\u1ea7n. V\u00ec v\u1eady, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n lu\u00f4n l\u1eafng nghe kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n

    3. Thu th\u1eadp ph\u1ea3n h\u1ed3i<\/i><\/b><\/h3>\n

    \"\"<\/p>\n

    M\u1ed9t ph\u1ea7n c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 t\u00ecm hi\u1ec3u kh\u00f3 kh\u0103n m\u00e0 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i. V\u00ec v\u1eady, h\u00e3y t\u1eadn d\u1ee5ng m\u1ecdi c\u01a1 h\u1ed9i \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng. V\u00e0 quan tr\u1ecdng h\u01a1n, h\u00e3y l\u00e0m \u0111i\u1ec1u g\u00ec \u0111\u00f3 v\u1edbi ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n

    \u0110\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i, b\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t:<\/span><\/p>\n

      \n
    • G\u1eedi email kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng<\/span><\/li>\n
    • Theo d\u00f5i \u0111i\u1ec3m h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng (CSAT)<\/span><\/li>\n
    • Y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i tr\u1ef1c ti\u1ebfp tr\u00ean trang web c\u1ee7a b\u1ea1n<\/span><\/li>\n<\/ul>\n

      5. Ki\u00ean nh\u1eabn, t\u1ed1t b\u1ee5ng v\u00e0 khi\u00eam t\u1ed1n<\/i><\/b><\/h3>\n

      \u0110\u00f4i khi, tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7 l\u00e0 l\u1ed7i c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. \u0110\u00f4i khi l\u00e0 do kh\u00e1ch c\u00f3 m\u1ed9t ng\u00e0y th\u1ef1c s\u1ef1 t\u1ed3i t\u1ec7 r\u1ed3i \u0111\u1ed5 l\u1ed7i cho s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n<\/span><\/p>\n

      V\u00ec v\u1eady, cho d\u00f9 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 ph\u1ea3i l\u00e0 l\u1ed7i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng hay kh\u00f4ng, h\u00e3y ki\u00ean nh\u1eabn, t\u1eed t\u1ebf v\u00e0 khi\u00eam t\u1ed1n.\u00a0<\/span><\/p>\n

       <\/p>\n

      Mang theo tr\u00e1i tim c\u1ee7a ng\u01b0\u1eddi ph\u1ee5c v\u1ee5 v\u1edbi b\u1ea1n trong su\u1ed1t qu\u00e1 tr\u00ecnh n\u1ed7 l\u1ef1c ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng. Ngh\u0129a l\u00e0 b\u1ea1n \u0111\u1eb7t nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u. Kh\u00e1ch h\u00e0ng \u0111\u1ea7u ti\u00ean!<\/span><\/p>\n

       <\/p>\n","protected":false},"excerpt":{"rendered":"

      N\u1ebfu ai \u0111\u00f3 h\u1ecfi ActionCOACH Doanh Ch\u1ee7 r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay. C\u00e2u tr\u1ea3 l\u1eddi ch\u1eafc ch\u1eafn s\u1ebd l\u00e0 \u201cn\u00f3 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft\u201d. C\u00f3…<\/p>\n","protected":false},"author":80,"featured_media":14932,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64,20],"tags":[],"acf":[],"yoast_head":"\nD\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG C\u00d3 C\u00d2N QUAN TR\u1eccNG V\u1edaI DOANH NGHI\u1ec6P?<\/title>\n<meta name=\"description\" content=\"N\u1ebfu xem x\u00e9t m\u1ed9t c\u00e1ch trung th\u1ef1c, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 th\u00e0nh c\u00f4ng trong kinh doanh v\u1ec1 b\u1ea3n ch\u1ea5t \u0111\u1ec1u c\u00f3 m\u1ed1i li\u00ean h\u1ec7 v\u1edbi nhau.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/isharkcoaching.com\/dich-vu-khach-hang-co-con-quan-trong-voi-doanh-nghiep\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG C\u00d3 C\u00d2N QUAN TR\u1eccNG V\u1edaI DOANH NGHI\u1ec6P?\" \/>\n<meta property=\"og:description\" content=\"N\u1ebfu xem x\u00e9t m\u1ed9t c\u00e1ch trung th\u1ef1c, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 th\u00e0nh c\u00f4ng trong kinh doanh v\u1ec1 b\u1ea3n ch\u1ea5t \u0111\u1ec1u c\u00f3 m\u1ed1i li\u00ean h\u1ec7 v\u1edbi nhau.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/isharkcoaching.com\/dich-vu-khach-hang-co-con-quan-trong-voi-doanh-nghiep\/\" \/>\n<meta property=\"og:site_name\" content=\"ActionCOACH Doanh Ch\u1ee7\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-22T03:38:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/isharkcoaching.com\/wp-content\/uploads\/2022\/07\/customer-care-webpage-interface-word-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1661\" \/>\n\t<meta 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