{"id":16350,"date":"2022-12-20T14:44:52","date_gmt":"2022-12-20T07:44:52","guid":{"rendered":"https:\/\/actioncoachdoanhchu.com\/?p=16350"},"modified":"2022-12-20T14:45:49","modified_gmt":"2022-12-20T07:45:49","slug":"10-du-doan-ve-trai-nghiem-dich-vu-khach-hang-cho-nam-2023-phan-1","status":"publish","type":"post","link":"https:\/\/isharkcoaching.com\/en\/10-du-doan-ve-trai-nghiem-dich-vu-khach-hang-cho-nam-2023-phan-1\/","title":{"rendered":"10 D\u1ef0 \u0110O\u00c1N V\u1ec0 TR\u1ea2I NGHI\u1ec6M & D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG CHO N\u0102M 2023 (PH\u1ea6N 1)"},"content":{"rendered":"

Ch\u00fang ta \u0111ang \u1edf trong m\u1ed9t th\u1eddi k\u1ef3 kinh doanh \u0111\u1ed5i m\u1edbi. Trong hai n\u0103m r\u01b0\u1ee1i qua, n\u1ec1n kinh t\u1ebf Vi\u1ec7t Nam \u0111\u00e3 tr\u1ea3i qua h\u1ebft tr\u1edf ng\u1ea1i n\u00e0y \u0111\u1ebfn tr\u1edf ng\u1ea1i kh\u00e1c. N\u00f3 b\u1eaft \u0111\u1ea7u v\u1edbi \u0111\u1ea1i d\u1ecbch, c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 chu\u1ed7i cung \u1ee9ng k\u1ebft h\u1ee3p v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 vi\u1ec7c l\u00e0m\u2026 V\u00e0 tr\u00ean h\u1ebft, ch\u00fang ta \u0111ang tr\u1ea3i qua m\u1ed9t n\u1ec1n kinh t\u1ebf kh\u00f3 kh\u0103n. \u0110\u00e2y ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m m\u00e0 c\u00e1c c\u00f4ng ty & th\u01b0\u01a1ng hi\u1ec7u ph\u1ea3i th\u1ec3 hi\u1ec7n m\u1ee9c \u0111\u1ed9 nhanh nh\u1ea1y v\u00e0 linh ho\u1ea1t c\u1ee7a m\u00ecnh \u0111\u1ec3 lu\u00f4n d\u1eabn \u0111\u1ea7u. Nh\u1eefng d\u1ef1 \u0111o\u00e1n v\u1ec1 tr\u1ea3i nghi\u1ec7m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng sau \u0111\u00e2y s\u1ebd cung c\u1ea5p cho b\u1ea1n nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch \u0111\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng doanh nghi\u1ec7p trong n\u0103m t\u1edbi v\u00e0 h\u01a1n th\u1ebf n\u1eefa.<\/span><\/b><\/p>\n

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1. TH\u1eca HI\u1ebeU KH\u00c1CH H\u00c0NG THAY \u0110\u1ed4I V\u00c0 \u0110\u00d2I H\u1eceI NHI\u1ec0U H\u01a0N BAO GI\u1edc H\u1ebeT<\/b><\/h2>\n

M\u1ed7i n\u0103m, ActionCOACH Doanh Ch\u1ee7 \u0111\u1ec1u b\u1eaft \u0111\u1ea7u v\u1edbi nh\u1eefng d\u1ef1 \u0111o\u00e1n, v\u00e0 n\u0103m nay – tr\u1ea3i nghi\u1ec7m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 m\u1ed1i quan t\u00e2m h\u00e0ng \u0111\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p. Khi m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang ta \u0111\u00e3 v\u00e0 \u0111ang nh\u1eadn \u0111\u01b0\u1ee3c lo\u1ea1i tr\u1ea3i nghi\u1ec7m m\u00e0 h\u1ecd mong mu\u1ed1n t\u1eeb nh\u1eefng c\u00f4ng ty \u0111\u00ecnh \u0111\u00e1m, h\u1ecd s\u1ebd mong \u0111\u1ee3i \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 t\u1eeb b\u1ea5t k\u1ef3 c\u00f4ng ty n\u00e0o h\u1ecd mu\u1ed1n b\u1eaft tay.\u00a0<\/span><\/p>\n

B\u1ea5t k\u1ec3 lo\u1ea1i h\u00ecnh kinh doanh c\u1ee7a b\u1ea1n (B2B, B2C, B2B2C), th\u1ee9 b\u1ea1n c\u1ea7n \u0111\u1ec1u l\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng. M\u1ed9t s\u1ed1 th\u01b0\u01a1ng hi\u1ec7u B2C \u0111ang d\u1ea1y cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n r\u1eb1ng d\u1ecbch v\u1ee5 t\u1ed1t l\u00e0 nh\u01b0 th\u1ebf n\u00e0o v\u00e0 \u0111i\u1ec1u \u0111\u00f3 tr\u1edf th\u00e0nh k\u1ef3 v\u1ecdng c\u1ee7a m\u1ecdi kh\u00e1ch h\u00e0ng r\u1eb1ng h\u1ecd s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u1ef1 t\u1eeb b\u1ea5t k\u1ef3 lo\u1ea1i h\u00ecnh kinh doanh n\u00e0o.<\/span><\/p>\n

2. XU H\u01af\u1edaNG T\u1eacP TRUNG V\u00c0O NH\u00c2N VI\u00caN H\u01a0N L\u00c0\u00a0 KH\u00c1CH H\u00c0NG<\/b><\/h2>\n

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Kinh t\u1ebf suy tho\u00e1i\u00a0 d\u1eabn \u0111\u1ebfn t\u1ec9 l\u1ec7 nh\u1ea3y vi\u1ec7c \u0111ang \u1edf m\u1ee9c b\u00e1o \u0111\u1ed9ng v\u1edbi nh\u1eefng c\u00f4ng ty kh\u00f4ng t\u1eadp trung v\u00e0o nh\u00e2n s\u1ef1. H\u1ecd \u0111\u00e3 ngh\u1ec9 vi\u1ec7c \u0111\u1ec3 t\u00ecm ki\u1ebfm nh\u1eefng c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n, c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 ph\u1ea3i v\u1eadt l\u1ed9n \u0111\u1ec3 g\u00ecn gi\u1eef nh\u00e2n t\u00e0i. Gi\u1ed1ng vi\u1ec7c b\u1ea1n lu\u00f4n t\u00ecm ra tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00ec gi\u1edd \u0111\u00e2y b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd mu\u1ed1n l\u00e0m \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 v\u1edbi nh\u00e2n s\u1ef1 c\u1ee7a m\u00ecnh. Chi ph\u00ed tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o c\u00f3 =th\u1ec3 l\u1edbn h\u01a1n nhi\u1ec1u so v\u1edbi vi\u1ec7c t\u0103ng l\u01b0\u01a1ng v\u00e0 ph\u00fac l\u1ee3i. V\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng – ch\u00ednh l\u00e0 s\u1ef1 c\u00f4ng nh\u1eadn. Gi\u1ed1ng nh\u01b0 b\u1ea1n t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh b\u1ea1n n\u00ean \u0111\u00e1nh gi\u00e1 cao nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. V\u00e0 lu\u00f4n nh\u1edb r\u1eb1ng, nh\u1eefng g\u00ec x\u1ea3y ra b\u00ean trong c\u00f4ng ty s\u1ebd \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn b\u00ean ngo\u00e0i.<\/span><\/p>\n

3. M\u1ee8C\u00a0 K\u1ef2 V\u1eccNG C\u01a0 B\u1ea2N\u00a0 V\u1ec0 TR\u1ea2I NGHI\u1ec6M & D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG TI\u1ebeP T\u1ee4C T\u0102NG<\/b><\/h2>\n

Kh\u00e1ch h\u00e0ng lu\u00f4n mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eed t\u1ebf v\u00e0 h\u1eefu \u00edch, h\u1ecd mu\u1ed1n d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn \u0111\u00fang ng\u01b0\u1eddi c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y b\u1eaft bu\u1ed9c nh\u00e2n vi\u00ean ph\u1ea3i am hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty. M\u1ed9t nghi\u00ean c\u1ee9u v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean Amazon nh\u1eadn th\u1ea5y r\u1eb1ng qua t\u1eebng n\u0103m, k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n n\u00e0y t\u0103ng l\u00ean. Nghi\u00ean c\u1ee9u c\u0169ng cho th\u1ea5y 49% kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ec7 h\u01a1n so v\u1edbi c\u00e1c n\u0103m tr\u01b0\u1edbc. Th\u00f4ng \u0111i\u1ec7p \u1edf \u0111\u00e2y l\u00e0 t\u1eadp trung v\u00e0o nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n, ch\u00fang l\u00e0 n\u1ec1n t\u1ea3ng chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a tr\u1ea3i nghi\u1ec7m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng!<\/span><\/p>\n

4. C\u00c1 NH\u00c2N HO\u00c1<\/b><\/h2>\n

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C\u00e1 nh\u00e2n ho\u00e1 \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng th\u00e0nh nhi\u1ec1u di\u1ec7n m\u1ea1o kh\u00e1c nhau. Ng\u00e0y nay, kh\u00e1ch h\u00e0ng \u0111ang \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m qu\u00e1 tr\u00ecnh si\u00eau nh\u00e2n ho\u00e1, coi h\u1ecd l\u00e0 nh\u1eefng c\u00e1 nh\u00e2n ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a m\u1ed9t nh\u00f3m l\u1edbn h\u01a1n trong c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u1ee7a c\u00f4ng ty. Trong nghi\u00ean c\u1ee9u v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i, 74% kh\u00e1ch h\u00e0ng m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 kh\u1ea3o s\u00e1t cho bi\u1ebft\u00a0 h\u1ecd th\u00edch th\u00fa v\u00e0 c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng v\u1edbi\u00a0 vi\u1ec7c \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n ho\u00e1. Y\u1ebfu t\u1ed1 n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng y\u00eau m\u1ebfn c\u00f4ng ty, t\u1ea1o ra c\u01a1 h\u1ed9i kinh doanh l\u1eb7p l\u1ea1i nhi\u1ec1u l\u1ea7n h\u01a1n v\u00e0 th\u1eadm ch\u00ed l\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

5. M\u1ed8T S\u1ed0 C\u00d4NG TY S\u1ebc PH\u1ea0M SAI L\u1ea6M KHI C\u1eaeT GI\u1ea2M CHI PH\u00cd KH\u00d4NG \u0110\u00daNG CH\u1ed6\u00a0<\/b><\/h2>\n

N\u1ec1n kinh t\u1ebf \u0111ang \u0111\u1eb7t m\u1ed9t \u00e1p l\u1ef1c c\u1ef1c l\u1edbn l\u00ean c\u00e1c doanh nghi\u1ec7p, kh\u00e1ch h\u00e0ng c\u00f3 xu h\u01b0\u1edbng chi ti\u00eau \u00edt h\u01a1n, c\u00f2n c\u00e1c chi ph\u00ed th\u00ec lu\u00f4n t\u0103ng l\u00ean. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, th\u01b0\u1eddng c\u00e1c c\u00e1c c\u00f4ng ty s\u1ebd t\u00ecm ki\u1ebfm nh\u1eefng n\u01a1i kh\u00e1c \u0111\u1ec3 c\u1eaft gi\u1ea3m chi ph\u00ed v\u00e0 ti\u1ebft ki\u1ec7m ti\u1ec1n. H\u1ecd s\u1ebd ph\u1ea1m ph\u1ea3i m\u1ed9t sai l\u1ea7m l\u1edbn n\u1ebfu c\u1eaft gi\u1ea3m chi ph\u00ed thu\u1ed9c tr\u1ea3i nghi\u1ec7m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng khi\u1ebfn h\u1ecd \u0111ang t\u1ef1 l\u00e0m m\u1ea5t \u0111i v\u1ecb th\u1ebf c\u1ee7a ch\u00ednh m\u00ecnh!\u00a0<\/span><\/p>\n

Tr\u00ean \u0111\u00e2y l\u00e0 5 d\u1ef1 \u0111o\u00e1n \u0111\u1ea7u ti\u00ean c\u1ee7a ch\u00fang t\u00f4i cho n\u0103m 2023. C\u00f9ng theo d\u00f5i 5 d\u1ef1 \u0111o\u00e1n ti\u1ebfp theo trong b\u00e0i vi\u1ebft ti\u1ebfp theo c\u1ee7a ActionCOACH Doanh Ch\u1ee7!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Ch\u00fang ta \u0111ang \u1edf trong m\u1ed9t th\u1eddi k\u1ef3 kinh doanh \u0111\u1ed5i m\u1edbi. Trong hai n\u0103m r\u01b0\u1ee1i qua, n\u1ec1n kinh t\u1ebf Vi\u1ec7t Nam \u0111\u00e3 tr\u1ea3i qua h\u1ebft tr\u1edf ng\u1ea1i n\u00e0y \u0111\u1ebfn tr\u1edf ng\u1ea1i kh\u00e1c. N\u00f3 b\u1eaft \u0111\u1ea7u v\u1edbi \u0111\u1ea1i d\u1ecbch, c\u00e1c…<\/p>\n","protected":false},"author":80,"featured_media":16353,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64,20,1],"tags":[],"acf":[],"yoast_head":"\n10 D\u1ef0 \u0110O\u00c1N V\u1ec0 TR\u1ea2I NGHI\u1ec6M & D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG CHO N\u0102M 2023 (PH\u1ea6N 1) - ActionCOACH Doanh Ch\u1ee7<\/title>\n<meta name=\"description\" content=\"Ch\u00fang ta \u0111ang \u1edf trong th\u1eddi k\u1ef3 kinh doanh \u0111\u1ed5i m\u1edbi-th\u1eddi \u0111i\u1ec3m m\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i th\u1ec3 hi\u1ec7n m\u1ee9c \u0111\u1ed9 nhanh nh\u1ea1y v\u00e0 linh ho\u1ea1t c\u1ee7a m\u00ecnh \u0111\u1ec3 lu\u00f4n d\u1eabn \u0111\u1ea7u!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/isharkcoaching.com\/10-du-doan-ve-trai-nghiem-dich-vu-khach-hang-cho-nam-2023-phan-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 D\u1ef0 \u0110O\u00c1N V\u1ec0 TR\u1ea2I NGHI\u1ec6M & D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG CHO N\u0102M 2023 (PH\u1ea6N 1) - 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