{"id":16377,"date":"2022-12-22T16:42:33","date_gmt":"2022-12-22T09:42:33","guid":{"rendered":"https:\/\/actioncoachdoanhchu.com\/?p=16377"},"modified":"2022-12-22T16:42:33","modified_gmt":"2022-12-22T09:42:33","slug":"10-du-doan-ve-trai-nghiem-dich-vu-khach-hang-cho-nam-2023-phan-2","status":"publish","type":"post","link":"https:\/\/isharkcoaching.com\/en\/10-du-doan-ve-trai-nghiem-dich-vu-khach-hang-cho-nam-2023-phan-2\/","title":{"rendered":"10 D\u1ef0 \u0110O\u00c1N V\u1ec0 TR\u1ea2I NGHI\u1ec6M & D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG CHO N\u0102M 2023 (PH\u1ea6N 2)"},"content":{"rendered":"

Ch\u00fang ta \u0111ang \u1edf trong m\u1ed9t th\u1eddi k\u1ef3 kinh doanh \u0111\u1ed5i m\u1edbi. Trong hai n\u0103m r\u01b0\u1ee1i qua, n\u1ec1n kinh t\u1ebf Vi\u1ec7t Nam \u0111\u00e3 tr\u1ea3i qua h\u1ebft tr\u1edf ng\u1ea1i n\u00e0y \u0111\u1ebfn tr\u1edf ng\u1ea1i kh\u00e1c. N\u00f3 b\u1eaft \u0111\u1ea7u v\u1edbi \u0111\u1ea1i d\u1ecbch, c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 chu\u1ed7i cung \u1ee9ng k\u1ebft h\u1ee3p v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 vi\u1ec7c l\u00e0m\u2026 V\u00e0 tr\u00ean h\u1ebft, ch\u00fang ta \u0111ang tr\u1ea3i qua m\u1ed9t n\u1ec1n kinh t\u1ebf kh\u00f3 kh\u0103n. \u0110\u00e2y ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m m\u00e0 c\u00e1c c\u00f4ng ty & th\u01b0\u01a1ng hi\u1ec7u ph\u1ea3i th\u1ec3 hi\u1ec7n m\u1ee9c \u0111\u1ed9 nhanh nh\u1ea1y v\u00e0 linh ho\u1ea1t c\u1ee7a m\u00ecnh \u0111\u1ec3 lu\u00f4n d\u1eabn \u0111\u1ea7u.\u00a0<\/span><\/p>\n

\u1ede b\u00e0i vi\u1ebft l\u1ea7n tr\u01b0\u1edbc, ch\u00fang ta \u0111\u00e3 c\u00f9ng nhau chia s\u1ebb 5 d\u1ef1 \u0111o\u00e1n \u0111\u1ea7u ti\u00ean v\u1ec1 tr\u1ea3i nghi\u1ec7m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong n\u0103m 2023, 5 d\u1ef1 \u0111o\u00e1n c\u00f2n l\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c b\u1eadt m\u00ed ngay sau \u0111\u00e2y!<\/span><\/p>\n

6. CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG QUA \u0110I\u1ec6N THO\u1ea0I V\u1eaaN CH\u01afA H\u1ebeT TH\u1edcI<\/b><\/h2>\n

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Ngay c\u1ea3 khi c\u00e1c gi\u1ea3i ph\u00e1p t\u1ef1 ph\u1ee5c v\u1ee5 ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn, \u0111i\u1ec7n tho\u1ea1i v\u1eabn l\u00e0 ph\u01b0\u01a1ng ph\u00e1p ph\u1ed5 bi\u1ebfn nh\u1ea5t \u0111\u1ec3 kh\u00e1ch h\u00e0ng k\u1ebft n\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. M\u1ed9t v\u00e0i nghi\u00ean c\u1ee9u ch\u1ec9 ra r\u1eb1ng 81% kh\u00e1ch h\u00e0ng th\u00edch \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c qua \u0111i\u1ec7n tho\u1ea1i h\u01a1n b\u1ea5t k\u1ef3 k\u00eanh n\u00e0o kh\u00e1c. Gi\u1eef h\u1ed7 tr\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng l\u00e0\u00a0 c\u00e1ch kh\u00e1ch h\u00e0ng ch\u1ecdn \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a h\u1ecd.<\/span><\/p>\n

7. T\u1ef1 ph\u1ee5c v\u1ee5 ph\u1ed5 bi\u1ebfn h\u01a1n bao gi\u1edd h\u1ebft<\/b>\u00a0<\/i><\/b><\/h2>\n

M\u1eb7c d\u00f9 \u0111i\u1ec7n tho\u1ea1i ti\u1ebfp t\u1ee5c l\u00e0 k\u00eanh ph\u1ed5 bi\u1ebfn nh\u1ea5t \u0111\u1ec3 kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c th\u1eafc m\u1eafc v\u00e0 khi\u1ebfu n\u1ea1i c\u1ee7a h\u1ecd; nh\u01b0ng c\u00e1c t\u00f9y ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 ng\u00e0y c\u00e0ng tr\u1edf n\u00ean h\u1ea5p d\u1eabn h\u01a1n. Th\u1ebf h\u1ec7 tr\u1ebb – Gen-Z v\u00e0 Millennials\u2014\u0111ang ch\u1ee9ng minh r\u1eb1ng vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c k\u00eanh t\u1ef1 ph\u1ee5c v\u1ee5, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u01a1 s\u1edf tri th\u1ee9c v\u1eefng ch\u1eafc tr\u00ean trang web, video h\u01b0\u1edbng d\u1eabn, chatbot, v.v. xu h\u01b0\u1edbng s\u1eafp t\u1edbi.<\/span><\/p>\n

8. Nhi\u1ec1u c\u00f4ng ty v\u00e0 th\u01b0\u01a1ng hi\u1ec7u s\u1ebd \u0111\u1ea1i di\u1ec7n cho \u0111i\u1ec1u g\u00ec \u0111\u00f3 quan tr\u1ecdng <\/b>\u00a0<\/span><\/h2>\n

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45%\u00a0 kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao m\u1ed9t c\u00f4ng ty h\u1ed7 tr\u1ee3 m\u1ee5c \u0111\u00edch x\u00e3 h\u1ed9i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi h\u1ecd v\u00e0 ch\u1ec9 20% c\u1ea3m th\u1ea5y r\u1eb1ng m\u1ee5c \u0111\u00edch \u0111\u00f3 kh\u00f4ng \u0111\u1ee7 quan tr\u1ecdng \u0111\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t \u0111\u00fang \u0111\u1ed1i v\u1edbi Gen-Z v\u00e0 Millennials. C\u00e1c nguy\u00ean nh\u00e2n c\u00f3 th\u1ec3 t\u1eeb bi\u1ebfn \u0111\u1ed5i kh\u00ed h\u1eadu \u0111\u1ebfn t\u00ednh b\u1ec1n v\u1eefng, c\u00e1c s\u1ef1 ki\u1ec7n t\u1eeb thi\u1ec7n v\u00e0 c\u1ed9ng \u0111\u1ed3ng \u0111\u1ecba ph\u01b0\u01a1ng c\u0169ng nh\u01b0 c\u00e1c gi\u00e1 tr\u1ecb c\u1ed5 \u0111i\u1ec3n t\u1ed1t \u0111\u1eb9p. B\u1ea1n s\u1ebd b\u1eaft \u0111\u1ea7u th\u1ea5y nhi\u1ec1u c\u00f4ng ty v\u00e0 th\u01b0\u01a1ng hi\u1ec7u tham gia v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi h\u1ecd v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. Nghi\u00ean c\u1ee9u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i cho th\u1ea5y r\u1eb1ng kh\u00e1ch h\u00e0ng b\u1ecb thu h\u00fat b\u1edfi nh\u1eefng c\u00f4ng ty mang s\u1ee9 m\u1ec7nh \u201ccho \u0111i\u201d.<\/span><\/p>\n

9. Kh\u00e1ch h\u00e0ng mu\u1ed1n b\u1eaft tay v\u1edbi c\u00e1c c\u00f4ng ty v\u00e0 th\u01b0\u01a1ng hi\u1ec7u m\u00e0 h\u1ecd c\u00f3 th\u1ec3 tin t\u01b0\u1edfng<\/b>\u00a0<\/i><\/b><\/h2>\n

Kh\u00e1ch h\u00e0ng mu\u1ed1n h\u1ee3p t\u00e1c kinh doanh v\u1edbi nh\u1eefng ng\u01b0\u1eddi v\u00e0 c\u00f4ng ty m\u00e0 h\u1ecd bi\u1ebft, th\u00edch v\u00e0 tin t\u01b0\u1edfng. Vi\u1ec7c bi\u1ebft v\u00e0 th\u00edch l\u00e0 d\u1ec5 d\u00e0ng. L\u00f2ng tin l\u00e0 y\u1ebfu t\u1ed1 kh\u00f3 h\u01a1n. \u0110\u00f3 l\u00e0 m\u1ed9t k\u1ebft n\u1ed1i c\u1ea3m x\u00fac gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty. Kh\u00e1ch h\u00e0ng ph\u1ea3i bi\u1ebft \u0111i\u1ec1u g\u00ec \u0111\u00f3 ch\u1eafc ch\u1eafn s\u1ebd x\u1ea3y ra, r\u1eb1ng tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd s\u1ebd lu\u00f4n tuy\u1ec7t v\u1eddi v\u00e0 c\u00f4ng ty lu\u00f4n quan t\u00e2m \u0111\u1ebfn l\u1ee3i \u00edch t\u1ed1t nh\u1ea5t c\u1ee7a h\u1ecd. 81% trong s\u1ed1 h\u01a1n 1.000 ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho bi\u1ebft tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi s\u1ebd l\u00e0m t\u0103ng s\u1ef1 tin t\u01b0\u1edfng. B\u1eaft \u0111\u1ea7u v\u1edbi kinh nghi\u1ec7m. L\u00e0m vi\u1ec7c \u0111\u1ec3 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m th\u1ea5m nhu\u1ea7n s\u1ef1 t\u1ef1 tin v\u00e0 s\u1ebd t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n.<\/span><\/p>\n

10. Ph\u00f2ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1ebd tr\u1edf th\u00e0nh m\u1eaft x\u00edch quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o ra doanh thu
\n\"\"
\n<\/b><\/h2>\n

\u0110\u00e3 c\u00f3 r\u1ea5t nhi\u1ec1u tranh lu\u1eadn trong nhi\u1ec1u n\u0103m v\u1ec1 vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. Trong nhi\u1ec1u n\u0103m, b\u1ed9 ph\u1eadn v\u00e0 quy tr\u00ecnh x\u1eed l\u00fd c\u00e1c c\u00e2u h\u1ecfi v\u00e0 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c coi l\u00e0 chi ph\u00ed. Khi t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c t\u0103ng l\u00ean, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111ang nh\u1eadn ra doanh thu \u0111\u01b0\u1ee3c t\u1ea1o ra t\u1eeb tuy\u1ebfn \u0111\u1ea7u x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c nh\u00e0 hu\u1ea5n luy\u1ec7n t\u1ea1i ActionCOACH Doanh Ch\u1ee7<\/a> \u0111\u00e3 n\u00f3i v\u1edbi c\u00e1c ch\u1ee7 doanh nghi\u1ec7p r\u1eb1ng h\u1ecd h\u00e3y ng\u1eebng g\u1ecdi nh\u00f3m n\u00e0y l\u00e0 b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, m\u00e0 thay v\u00e0o \u0111\u00f3 h\u00e3y g\u1ecdi n\u00f3 l\u00e0 b\u1ed9 ph\u1eadn t\u1ea1o doanh thu. N\u1ebfu c\u00f4ng vi\u1ec7c c\u1ee7a b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb l\u00e0 mang l\u1ea1i kh\u00e1ch h\u00e0ng, th\u00ec c\u00f4ng vi\u1ec7c c\u1ee7a nh\u1eefng ng\u01b0\u1eddi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 sau khi b\u00e1n h\u00e0ng, l\u00e0 duy tr\u00ec v\u00e0 nu\u00f4i d\u01b0\u1ee1ng h\u1ecd cho ho\u1ea1t \u0111\u1ed9ng kinh doanh trong t\u01b0\u01a1ng lai. M\u1ed9t v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c x\u1eed l\u00fd t\u1ed1t t\u1ea1o cho kh\u00e1ch h\u00e0ng ni\u1ec1m tin mu\u1ed1n quay tr\u1edf l\u1ea1i. Khi h\u1ecd l\u00e0m, h\u1ecd chi ti\u00eau nhi\u1ec1u h\u01a1n. Cu\u1ed1i c\u00f9ng, h\u1ecd th\u1eadm ch\u00ed c\u00f3 th\u1ec3 tr\u1edf n\u00ean trung th\u00e0nh. Khi c\u00e1c c\u00f4ng ty nh\u1eadn ra \u0111i\u1ec1u n\u00e0y, h\u1ecd s\u1ebd b\u1eaft \u0111\u1ea7u \u0111\u1ea7u t\u01b0 nhi\u1ec1u h\u01a1n v\u00e0o b\u1ed9 ph\u1eadn v\u00e0 quy tr\u00ecnh truy\u1ec1n th\u1ed1ng \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

 <\/p>\n

T\u1ed5ng k\u1ebft l\u1ea1i, b\u1ea1n c\u1ea7n cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i m\u00e0 h\u1ecd mong \u0111\u1ee3i v\u00e0 d\u1ef1a v\u00e0o, nh\u01b0ng nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n l\u00e0 nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n \u0111\u1ec1u c\u00f3 l\u00fd do. Kh\u00e1ch h\u00e0ng s\u1ebd lu\u00f4n mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed t\u1ed1t, \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed nh\u01b0 nh\u1eefng c\u00e1 nh\u00e2n v\u00e0 c\u1ea3m th\u1ea5y c\u00f3 s\u1ef1 k\u1ebft n\u1ed1i th\u1ef1c s\u1ef1 gi\u1eefa con ng\u01b0\u1eddi v\u1edbi nhau.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Ch\u00fang ta \u0111ang \u1edf trong m\u1ed9t th\u1eddi k\u1ef3 kinh doanh \u0111\u1ed5i m\u1edbi. Trong hai n\u0103m r\u01b0\u1ee1i qua, n\u1ec1n kinh t\u1ebf Vi\u1ec7t Nam \u0111\u00e3 tr\u1ea3i qua h\u1ebft tr\u1edf ng\u1ea1i n\u00e0y \u0111\u1ebfn tr\u1edf ng\u1ea1i kh\u00e1c. N\u00f3 b\u1eaft \u0111\u1ea7u v\u1edbi \u0111\u1ea1i d\u1ecbch, c\u00e1c…<\/p>\n","protected":false},"author":80,"featured_media":16209,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64,20,1],"tags":[],"acf":[],"yoast_head":"\n10 D\u1ef0 \u0110O\u00c1N V\u1ec0 TR\u1ea2I NGHI\u1ec6M & D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG CHO N\u0102M 2023 (PH\u1ea6N 2) - ActionCOACH Doanh Ch\u1ee7<\/title>\n<meta name=\"description\" content=\"Ch\u00fang ta \u0111ang \u1edf trong th\u1eddi k\u1ef3 kinh doanh \u0111\u1ed5i m\u1edbi-th\u1eddi \u0111i\u1ec3m m\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i th\u1ec3 hi\u1ec7n m\u1ee9c \u0111\u1ed9 nhanh nh\u1ea1y v\u00e0 linh ho\u1ea1t c\u1ee7a m\u00ecnh \u0111\u1ec3 lu\u00f4n d\u1eabn \u0111\u1ea7u!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/isharkcoaching.com\/10-du-doan-ve-trai-nghiem-dich-vu-khach-hang-cho-nam-2023-phan-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 D\u1ef0 \u0110O\u00c1N V\u1ec0 TR\u1ea2I NGHI\u1ec6M & D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG CHO N\u0102M 2023 (PH\u1ea6N 2) - 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