{"id":17251,"date":"2023-03-30T19:13:52","date_gmt":"2023-03-30T12:13:52","guid":{"rendered":"https:\/\/actioncoachdoanhchu.com\/?p=17251"},"modified":"2023-03-30T19:13:52","modified_gmt":"2023-03-30T12:13:52","slug":"13-ky-nang-mem-hoi-tu-tren-tat-ca-nha-lanh-dao-thanh-cong","status":"publish","type":"post","link":"https:\/\/isharkcoaching.com\/en\/13-ky-nang-mem-hoi-tu-tren-tat-ca-nha-lanh-dao-thanh-cong\/","title":{"rendered":"13 k\u1ef9 n\u0103ng m\u1ec1m h\u1ed9i t\u1ee5 tr\u00ean t\u1ea5t c\u1ea3 nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u00e0nh c\u00f4ng"},"content":{"rendered":"

\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u00e0nh c\u00f4ng, kh\u00f4ng ch\u1ec9 \u0111\u00f2i h\u1ecfi vi\u1ec7c th\u00e0nh th\u1ea1o c\u00e1c k\u1ef9 n\u0103ng qu\u1ea3n tr\u1ecb m\u00e0 c\u00f2n \u0111\u00f2i h\u1ecfi \u1edf b\u1ea1n c\u1ea3 nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m . C\u00e1c k\u1ef9 n\u0103ng m\u1ec1m, bao g\u1ed3m k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n, x\u00e2y d\u1ef1ng tinh th\u1ea7n v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7, l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng d\u1eabn \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o. ActionCOACH Doanh Ch\u1ee7<\/a> \u0111\u00e3 t\u1ed5ng h\u1ee3p l\u1ea1i 13 k\u1ef9 n\u0103ng m\u1ec1m c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

1. K\u1ef9 n\u0103ng l\u1eafng nghe<\/b><\/span><\/h2>\n

C\u00e1c chuy\u00ean gia giao ti\u1ebfp kh\u00f4ng ch\u1ec9 c\u00f3 kh\u1ea3 n\u0103ng thuy\u1ebft ph\u1ee5c ng\u01b0\u1eddi kh\u00e1c, m\u00e0 c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe ch\u00e2n th\u00e0nh. Th\u01b0\u1eddng th\u00ec, ng\u01b0\u1eddi ta ngh\u0129 r\u1eb1ng m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i “n\u00f3i nhi\u1ec1u, n\u00f3i l\u1edbn” v\u00e0 s\u1eed d\u1ee5ng quy\u1ec1n l\u1ef1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1. Nh\u01b0ng trong th\u1ef1c t\u1ebf, vi\u1ec7c l\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c l\u00e0 c\u1ef1c k\u1ef3 quan tr\u1ecdng, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi b\u1ea1n \u0111ang gi\u1eef v\u1ecb tr\u00ed quan tr\u1ecdng. \u0110\u1ec3 th\u00e0nh c\u00f4ng, m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c suy ngh\u0129 v\u00e0 \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/span><\/p>\n

2. K\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3<\/b><\/span><\/h2>\n

K\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7. C\u00f3 th\u1ec3 giao ti\u1ebfp m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1 v\u00e0 t\u1ef1 tin, tr\u00e1nh s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef kh\u00f3 hi\u1ec3u l\u00e0 \u0111i\u1ec1u m\u00e0 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3 v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 kinh doanh.<\/span><\/p>\n

\"\"<\/p>\n

3. K\u1ef9 n\u0103ng s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 hi\u1ec7u qu\u1ea3<\/b><\/span><\/h2>\n

Ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 c\u1ee7a m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00e1c \u0111\u1ed9ng c\u1ee7a l\u1eddi n\u00f3i h\u01a1n l\u00e0 nh\u1eefng g\u00ec h\u1ecd th\u1ef1c s\u1ef1 n\u00f3i. M\u1ed9t nghi\u00ean c\u1ee9u \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng, khi tham gia tranh lu\u1eadn, t\u1eeb ng\u1eef chi\u1ebfm ch\u1ec9 7% trong khi ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 chi\u1ebfm \u0111\u1ebfn 55% t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ng\u01b0\u1eddi nghe.<\/span><\/p>\n

4. X\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng<\/b><\/span><\/h2>\n

M\u1eb7c d\u00f9 kh\u00f4ng ai mu\u1ed1n ph\u1ea3i mang l\u1ea1i tin t\u1ee9c kh\u00f4ng t\u1ed1t, nh\u01b0ng nh\u1eefng th\u00f4ng tin n\u00e0y c\u00f3 th\u1ec3 xu\u1ea5t hi\u1ec7n v\u00e0 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o. Kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i v\u00e0 truy\u1ec1n \u0111\u1ea1t nh\u1eefng th\u00f4ng tin n\u00e0y m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o v\u00e0 c\u00f3 t\u00ecnh th\u1ea7n x\u00e2y d\u1ef1ng l\u00e0 \u0111i\u1ec1u l\u00e0m n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u00e0i ba.<\/span><\/p>\n

5. K\u1ef9 n\u0103ng t\u1eeb ch\u1ed1i<\/b><\/span><\/h2>\n

K\u1ef9 n\u0103ng t\u1eeb ch\u1ed1i l\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp. Nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n bi\u1ebft t\u1eeb ch\u1ed1i c\u00e1c \u0111\u00f3ng g\u00f3p v\u00e0 \u00fd t\u01b0\u1edfng c\u1ee7a nh\u00e2n vi\u00ean khi ch\u00fang kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi c\u00f4ng ty. K\u1ef9 n\u0103ng t\u1eeb ch\u1ed1i c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o v\u00e0 nh\u00e2n v\u0103n.<\/span><\/p>\n

6. K\u1ef9 n\u0103ng t\u00ecm gi\u1ea3i ph\u00e1p<\/b><\/span><\/h2>\n

Nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u00e0nh c\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e0m ph\u00e1n t\u1ed1t v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o v\u01b0\u1ee3t ra ngo\u00e0i m\u1ee9c \u0111\u1ed9 qu\u1ea3n l\u00fd v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng th\u01b0\u01a1ng l\u01b0\u1ee3ng v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 nh\u00e2n vi\u00ean \u0111\u1ec3 t\u00ecm ra c\u00e1c gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 cho c\u00e1c v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n

7. K\u1ebft n\u1ed1i v\u1edbi \u0111\u1ed3ng nghi\u1ec7p v\u00e0 nh\u00e2n vi\u00ean<\/b><\/span><\/h2>\n

Lu\u00f4n s\u1eed d\u1ee5ng t\u00ean c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p v\u00e0 nh\u00e2n vi\u00ean khi giao ti\u1ebfp v\u1edbi h\u1ecd, th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m \u0111\u1ebfn cu\u1ed9c s\u1ed1ng c\u1ee7a h\u1ecd v\u00e0 \u0111\u00e1nh gi\u00e1 cao nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd. M\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft gi\u1eefa nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e2n vi\u00ean gi\u00fap t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n

\"\"<\/p>\n

8. T\u00f4n tr\u1ecdng nh\u00e2n vi\u00ean<\/b><\/span><\/h2>\n

Nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 ch\u1ec9 ra nh\u1eefng l\u1ed7i c\u1ee7a nh\u00e2n vi\u00ean, nh\u01b0ng c\u1ea7n gi\u1eef th\u00e1i \u0111\u1ed9 t\u00f4n tr\u1ecdng. N\u1ebfu c\u1ea7n, h\u1ecd n\u00ean n\u00f3i ri\u00eang v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1. Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng n\u00ean ch\u1ec9 tr\u00edch nh\u00e2n vi\u00ean tr\u01b0\u1edbc ng\u01b0\u1eddi kh\u00e1c ho\u1eb7c ch\u1ec9 tay v\u00e0o m\u1eb7t h\u1ecd v\u00ec \u0111i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 b\u1ea5t l\u1ecbch s\u1ef1 m\u00e0 c\u00f2n l\u00e0m t\u1ed5n th\u01b0\u01a1ng l\u00f2ng t\u1ef1 tr\u1ecdng c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n

9. \u0110\u1ed1i ph\u00f3 v\u1edbi nh\u00e2n vi\u00ean kh\u00f3 t\u00ednh<\/b><\/span><\/h2>\n

Nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n bi\u1ebft c\u00e1ch \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean kh\u00f3 t\u00ednh, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u00e1i \u0111\u1ed9 v\u00e0 h\u00e0nh vi c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 h\u00e0i h\u00f2a n\u01a1i l\u00e0m vi\u1ec7c. K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u1ee7a h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 th\u00f4ng qua c\u00e1ch x\u1eed l\u00fd nh\u1eefng t\u00ecnh hu\u1ed1ng n\u00e0y.<\/span><\/p>\n

10. \u0110\u1eb7t gi\u1edbi h\u1ea1n gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n<\/b><\/span><\/h2>\n

K\u1ef9 n\u0103ng m\u1ec1m quan tr\u1ecdng nh\u1ea5t m\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ph\u1ea3i c\u00f3 l\u00e0 kh\u1ea3 n\u0103ng t\u1ea1o ra s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa cu\u1ed9c s\u1ed1ng c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 c\u00f4ng b\u1eb1ng trong c\u00f4ng vi\u1ec7c, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ph\u1ea3i \u0111\u1eb7t ra r\u00f5 r\u00e0ng gi\u1edbi h\u1ea1n gi\u1eefa quan h\u1ec7 c\u00e1 nh\u00e2n v\u00e0 c\u00f4ng vi\u1ec7c v\u1edbi b\u1ea1n b\u00e8 v\u00e0 t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi.<\/span><\/p>\n

11. K\u1ef9 n\u0103ng th\u00edch nghi v\u1edbi thay \u0111\u1ed5i c\u1ea7n thi\u1ebft cho nh\u00e0 l\u00e3nh \u0111\u1ea1o<\/b><\/span><\/h2>\n

\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u00e0i ba, b\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng th\u00edch nghi v\u1edbi nh\u1eefng thay \u0111\u1ed5i x\u1ea3y ra trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p. Khi \u0111\u1ed1i m\u1eb7t v\u1edbi s\u1ef1 thay \u0111\u1ed5i, nh\u00e2n vi\u00ean th\u01b0\u1eddng t\u00ecm \u0111\u1ebfn s\u1ebfp \u0111\u1ec3 \u0111\u01b0\u1ee3c l\u1eafng nghe, chia s\u1ebb v\u00e0 c\u1ea3m th\u1ea5y an t\u00e2m.<\/span><\/p>\n

12. Giao ti\u1ebfp v\u00e0 c\u01b0 x\u1eed l\u00e0 hai y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o<\/b><\/span><\/h2>\n

Giao ti\u1ebfp v\u00e0 c\u01b0 x\u1eed l\u00e0 hai y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o hi\u1ec7u qu\u1ea3. B\u1eb1ng c\u00e1ch th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng th\u1eddi gian c\u1ee7a nh\u00e2n vi\u00ean, tham gia \u0111\u00fang gi\u1edd v\u00e0o c\u00e1c cu\u1ed9c h\u1ecdp, kh\u00f4ng s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i c\u00e1 nh\u00e2n, kh\u00f4ng ng\u1eaft l\u1eddi nh\u00e2n vi\u00ean v\u00e0 bi\u1ebft c\u1ea3m \u01a1n v\u00e0 xin l\u1ed7i khi c\u1ea7n thi\u1ebft, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi nh\u00e2n vi\u00ean v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho h\u1ecd \u0111\u1ec3 h\u1ecd c\u0169ng \u00e1p d\u1ee5ng nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y.<\/span><\/p>\n

13. X\u00e2y d\u1ef1ng tinh th\u1ea7n l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c cho nh\u00e2n vi\u00ean<\/b><\/span><\/h2>\n

M\u1ed9t trong nh\u1eefng tr\u00e1ch nhi\u1ec7m quan tr\u1ecdng nh\u1ea5t c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o l\u00e0 t\u1ea1o d\u1ef1ng v\u00e0 duy tr\u00ec tinh th\u1ea7n t\u00edch c\u1ef1c cho nh\u00e2n vi\u00ean t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, nh\u00e2n vi\u00ean th\u01b0\u1eddng g\u1eb7p ph\u1ea3i t\u00ecnh tr\u1ea1ng ch\u00e1n n\u1ea3n v\u00e0 c\u0103ng th\u1eb3ng. Nh\u01b0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o, b\u1ea1n c\u1ea7n ph\u1ea3i \u01b0u ti\u00ean nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a nh\u00e2n vi\u00ean, gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u1ed9ng vi\u00ean, tin t\u01b0\u1edfng v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u00e0nh c\u00f4ng, kh\u00f4ng ch\u1ec9 \u0111\u00f2i h\u1ecfi vi\u1ec7c th\u00e0nh th\u1ea1o c\u00e1c k\u1ef9 n\u0103ng qu\u1ea3n tr\u1ecb m\u00e0 c\u00f2n \u0111\u00f2i h\u1ecfi \u1edf b\u1ea1n c\u1ea3 nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m . C\u00e1c k\u1ef9 n\u0103ng m\u1ec1m, bao g\u1ed3m k\u1ef9…<\/p>\n","protected":false},"author":80,"featured_media":17254,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64,20],"tags":[],"acf":[],"yoast_head":"\n13 k\u1ef9 n\u0103ng m\u1ec1m h\u1ed9i t\u1ee5 tr\u00ean t\u1ea5t c\u1ea3 nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u00e0nh c\u00f4ng -<\/title>\n<meta name=\"description\" content=\"T\u00ecm hi\u1ec3u v\u1ec1 nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n c\u00f3 \u0111\u1ec3 th\u00e0nh c\u00f4ng trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p. 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