{"id":8480,"date":"2021-08-31T23:02:57","date_gmt":"2021-08-31T16:02:57","guid":{"rendered":"https:\/\/actioncoachdoanhchu.com\/?p=8480"},"modified":"2021-11-22T16:39:14","modified_gmt":"2021-11-22T09:39:14","slug":"dich-vu-sung-sot-khach-hang-sung-so","status":"publish","type":"post","link":"https:\/\/isharkcoaching.com\/en\/dich-vu-sung-sot-khach-hang-sung-so\/","title":{"rendered":"WowSERVICE D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd"},"content":{"rendered":"

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, \u0111\u01b0\u1eddng d\u1eabn \u0111\u1ebfn th\u00e0nh c\u00f4ng<\/p>\n

Nhi\u1ec1u doanh nghi\u1ec7p \u0111ang g\u1eb7p kh\u00f3 kh\u0103n trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u1eb7c b\u1ecf qua kh\u00e1ch h\u00e0ng c\u0169 m\u00e0 qu\u00ean m\u1ea5t ch\u00ednh h\u1ecd c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p \u0111\u1ebfn 80% doanh thu cho doanh nghi\u1ec7p. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 \u0111\u01b0a doanh nghi\u1ec7p th\u00e0nh c\u00f4ng. Nh\u01b0ng l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t, c\u1ea7n b\u00ed quy\u1ebft, chi\u1ebfn thu\u1eadt ra sao? T\u1ea5t c\u1ea3 \u0111i\u1ec1u n\u00e0y \u0111\u1ec1u \u0111\u01b0\u1ee3c COACH Helen Huy\u1ec1n V\u0169, Top 4 nh\u00e0 hu\u1ea5n luy\u1ec7n doanh nghi\u1ec7p to\u00e0n c\u1ea7u chia s\u1ebb trong ch\u01b0\u01a1ng tr\u00ecnh <\/em>\u201c<\/em>WowService \u2013 D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd<\/em>\u201d<\/em> do ActionCOACH Doanh ch\u1ee7 Firm t\u1ed5 ch\u1ee9c.<\/em><\/p>\n

70% kh\u00e1ch h\u00e0ng ra \u0111i v\u00ec\u00a0 kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 d\u1ecbch v\u1ee5\u00a0<\/strong><\/h2>\n

Chia s\u1ebb v\u1edbi c\u00e1c ch\u1ee7 doanh nghi\u1ec7p trong ch\u01b0\u01a1ng WowService, COACH Helen Huy\u1ec1n V\u0169 cho bi\u1ebft d\u1ecbch v\u1ee5 l\u00e0 xu h\u01b0\u1edbng c\u1ee7a to\u00e0n c\u1ea7u. Quy\u1ec1n l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng l\u1edbn v\u00e0 kh\u00f4ng ng\u1eebng gia t\u0103ng, n\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m s\u1ebd \u0111\u01b0a kh\u00e1ch h\u00e0ng l\u00ean ng\u00f4i. C\u00f3 t\u1edbi 70 % kh\u00e1ch h\u00e0ng ra \u0111i b\u1edfi v\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. H\u1ecd cho r\u1eb1ng b\u1ea1n kh\u00f4ng quan t\u00e2m t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

Nhi\u1ec1u doanh nghi\u1ec7p \u0111ang m\u1eafc m\u1ed9t sai l\u1ea7m l\u1edbn \u0111\u00f3 l\u00e0 t\u1eadp trung t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi m\u00e0 b\u1ecf qu\u00ean kh\u00e1ch h\u00e0ng c\u0169 c\u1ee7a m\u00ecnh. Trong khi c\u00f3 m\u1ed9t \u0111i\u1ec1u h\u1ecd kh\u00f4ng bi\u1ebft \u0111\u01b0\u1ee3c r\u1eb1ng ch\u00ednh kh\u00e1ch h\u00e0ng c\u0169, n\u1ebfu bi\u1ebft ch\u0103m s\u00f3c v\u1edbi d\u1ecbch v\u1ee5 t\u1ed1t s\u1ebd c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p \u0111\u1ebfn 80% v\u00e0o doanh thu c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

Trong b\u1ed1i c\u1ea3nh \u0111\u1ea1i d\u1ecbch Covid-19 t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd \u0111\u1ebfn n\u1ec1n kinh t\u1ebf, \u0111\u1ebfn \u0111\u1eddi s\u1ed1ng c\u1ee7a t\u1eebng doanh nghi\u1ec7p, t\u1eebng gia \u0111\u00ecnh v\u00e0 kh\u00e1ch h\u00e0ng, vi\u1ec7c t\u00ecm kh\u00e1ch h\u00e0ng m\u1edbi \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p th\u1eddi \u0111i\u1ec3m n\u00e0y th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t kh\u00f3 kh\u0103n. COACH Helen \u0111\u1eb7t d\u1ea5u h\u1ecfi: V\u1eady kh\u00e1ch h\u00e0ng c\u0169 c\u1ee7a anh ch\u1ecb \u0111ang \u1edf \u0111\u00e2u? Kh\u00e1ch h\u00e0ng c\u0169 c\u00f3 ph\u1ea3i l\u00e0 ngu\u1ed3n l\u1ef1c \u0111ang s\u1eb5n c\u00f3 trong doanh nghi\u1ec7p c\u1ee7a anh ch\u1ecb? Anh ch\u1ecb c\u00f3 \u0111ang th\u1eadt s\u1ef1 quan t\u00e2m \u0111\u1ee7 \u0111\u1ebfn kh\u00e1ch h\u00e0ng hay kh\u00f4ng? Kh\u00e1ch h\u00e0ng c\u0169 c\u00f3 \u0111ang c\u1ea7n anh ch\u1ecb \u1edf b\u00ean c\u1ea1nh l\u00fac n\u00e0y? N\u1ebfu th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m c\u1ee7a doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng, anh ch\u1ecb c\u1ea7n l\u00e0m g\u00ec? Ch\u1ecdn k\u1ebft n\u1ed1i trong gi\u00e3n c\u00e1ch hay ch\u1ecdn 100 % kh\u00f4ng k\u1ebft n\u1ed1i? C\u00f3 \u0111i\u1ec1u g\u00ec v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 anh ch\u1ecb c\u1ea7n l\u00e0m t\u1ed1t h\u01a1n l\u00fac n\u00e0y?<\/p>\n

Nh\u1eefng c\u00e2u h\u1ecfi \u1ea5y c\u0169ng ch\u00ednh l\u00e0 tr\u0103n tr\u1edf c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p v\u00e0 COACH gi\u00fap doanh nghi\u1ec7p t\u00ecm ki\u1ebfm c\u00e2u tr\u1ea3 l\u1eddi c\u0169ng nh\u01b0 gi\u1ea3i ph\u00e1p h\u1eefu hi\u1ec7u trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 \u0111\u1ec3 \u0111\u01b0a \u0111\u1ebfn hi\u1ec7u qu\u1ea3 kinh doanh \u0111\u01b0\u1ee3c t\u1ed1t nh\u1ea5t.<\/p>\n

T\u1eadp trung x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 t\u1ea1o<\/strong> n\u00ean th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t<\/strong>\u00a0<\/strong><\/h2>\n

COACH Helen nh\u1ea5n m\u1ea1nh doanh nghi\u1ec7p n\u00ean t\u1eadp trung v\u00e0o d\u1ecbch v\u1ee5 thay v\u00ec s\u1ea3n ph\u1ea9m. T\u1eadp trung v\u00e0o x\u00e2y d\u1ef1ng chu\u1ed7i cung \u1ee9ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Khi c\u00f3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, doanh nghi\u1ec7p s\u1ebd tr\u1edf th\u00e0nh th\u01b0\u01a1ng hi\u1ec7u s\u1ed1 m\u1ed9t trong l\u00f2ng kh\u00e1ch h\u00e0ng, t\u0103ng s\u1ed1 l\u01b0\u1ee3ng mua h\u00e0ng tr\u00ean m\u1ed9t kh\u00e1ch h\u00e0ng, kh\u00e1ch h\u00e0ng c\u0169 s\u1ebd gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng m\u1edbi, doanh nghi\u1ec7p s\u1ebd ti\u1ebft ki\u1ec7m chi ph\u00ed thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n

Theo COACH Helen c\u00f3 3 l\u00fd do doanh nghi\u1ec7p n\u00ean t\u1eadp trung v\u00e0o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 b\u00e1n h\u00e0ng, c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110\u1ec3 ki\u1ebfn t\u1ea1o nh\u1eefng gi\u00e1 tr\u1ecb d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng, ch\u1ee7 doanh nghi\u1ec7p ph\u1ea3i h\u00ecnh dung nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00f3 l\u00e0 g\u00ec. \u0110\u00e2y ch\u00ednh l\u00e0 nguy\u00ean l\u00fd c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hay c\u00f2n g\u1ecdi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. H\u00ecnh dung c\u1ea3m x\u00fac m\u00e0 kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p mang l\u1ea1i. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

COACH Helen cho hay \u0111\u1ec3 x\u00e2y d\u1ef1ng doanh nghi\u1ec7p th\u00e0nh c\u00f4ng, ch\u1ee7 doanh nghi\u1ec7p c\u1ea7n n\u1eafm 6 b\u01b0\u1edbc quan tr\u1ecdng:<\/p>\n

1-L\u00e0m ch\u1ee7 (l\u00e0m ch\u1ee7 v\u1ec1 \u0111\u00edch \u0111\u1ebfn, l\u00e0m ch\u1ee7 v\u1ec1 t\u00e0i ch\u00ednh, l\u00e0m ch\u1ee7 v\u1ec1 th\u1eddi gian\u2026),<\/p>\n

2- \u0110\u00f2n b\u1ea9y,<\/p>\n

3- Th\u1ecb tr\u01b0\u1eddng ng\u00e1ch,<\/p>\n

4- X\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 v\u1eefng m\u1ea1nh,<\/p>\n

5- \u0110\u1ed3ng b\u1ed9 c\u00e1c gi\u1ea3i ph\u00e1p;<\/p>\n

6- V\u1eadn h\u00e0nh v\u00e0 k\u1ebft qu\u1ea3.<\/p>\n

COACH c\u0169ng chia s\u1ebb ph\u01b0\u01a1ng ph\u00e1p gia t\u0103ng l\u1ee3i nhu\u1eadn \u0111\u00e3 \u0111\u01b0\u1ee3c ki\u1ec3m ch\u1ee9ng t\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. S\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u00e2n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i b\u1eb1ng s\u1ed1 l\u01b0\u1ee3ng giao d\u1ecbch nh\u00e2n doanh thu trung b\u00ecnh tr\u00ean m\u1ed7i l\u1ea7n b\u00e1n h\u00e0ng b\u1eb1ng doanh thu nh\u00e2n t\u1ef7 su\u1ea5t l\u1ee3i nhu\u1eadn b\u1eb1ng l\u1ee3i nhu\u1eadn.<\/p>\n

Ph\u00e2n t\u00edch v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u00e0 doanh nghi\u1ec7p th\u01b0\u1eddng g\u1eb7p, COACH Helen cho bi\u1ebft, doanh nghi\u1ec7p \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u, c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng h\u1ecfi ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 nhi\u1ec1u kh\u00f4ng \u0111\u1ee7 s\u1ef1 ti\u1ebfp x\u00fac c\u1ee7a con ng\u01b0\u1eddi, d\u1ecbch v\u1ee5 kh\u00f4ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, nh\u00e2n vi\u00ean th\u00f4 l\u1ed7 gi\u1eadn d\u1eef. C\u0169ng c\u00f3 th\u1ec3 l\u00fd do khi\u1ebfn cho doanh nghi\u1ec7p kh\u00f4ng c\u00f3 s\u1ef1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t l\u00e0 d\u1ecbch v\u1ee5 b\u1ecb coi l\u00e0 s\u1ef1 h\u1ea7u h\u1ea1 v\u00e0 kh\u00f4ng t\u1ea1o \u0111\u01b0\u1ee3c m\u00f4i tr\u01b0\u1eddng trong doanh nghi\u1ec7p, hay c\u00f2n n\u00f3i l\u00e0 kh\u00f4ng th\u1eadt s\u1ef1 \u0111\u01b0\u1ee3c \u01b0u ti\u00ean.<\/p>\n

Ch\u1ee7 doanh nghi\u1ec7p c\u1ea7n ph\u00e2n t\u00edch doanh nghi\u1ec7p \u0111ang n\u1eafm gi\u1eef bao nhi\u00eau % th\u1ecb ph\u1ea7n tr\u00ean th\u1ecb tr\u01b0\u1eddng? M\u1ed7i kh\u00e1ch h\u00e0ng \u0111ang chi bao nhi\u00eau ti\u1ec1n \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m m\u00e0 doanh nghi\u1ec7p b\u1ea1n cung \u1ee9ng? Kh\u00e1ch h\u00e0ng s\u1ebd ti\u1ebfp t\u1ee5c chi bao nhi\u00eau ti\u1ec1n n\u1eefa t\u1eeb v\u00ed c\u1ee7a h\u1ecd cho s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p b\u1ea1n? C\u1ea7n x\u00e1c \u0111\u1ecbnh v\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng. S\u1ef1 th\u1eadt, kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a doanh nghi\u1ec7p mang l\u1ea1i s\u1ebd trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

\u201cM\u1ed9t th\u01b0\u01a1ng hi\u1ec7u th\u00e0nh c\u00f4ng l\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u c\u00f3 s\u1ea3n ph\u1ea9m t\u1ed1t, c\u00f3 h\u1ec7 th\u1ed1ng giao h\u00e0ng t\u1ed1t v\u00e0 c\u00f3 t\u01b0 duy ph\u1ee5c v\u1ee5. T\u01b0 duy quy\u1ebft \u0111\u1ecbnh h\u01a1n 70 % s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c. Tr\u01b0\u1edbc khi mang c\u00f4ng c\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00e0o \u0111\u00f3, h\u00e3y \u0111\u00e0o t\u1ea1o v\u1ec1 m\u1eb7t t\u01b0 duy d\u1ecbch v\u1ee5, cho nh\u00e2n vi\u00ean bi\u1ebft m\u1ee5c ti\u00eau c\u1ee7a vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 c\u00f9ng t\u01b0 duy v\u1ec1 m\u1ee5c ti\u00eau \u0111\u00f3 \u0111\u1ec3 c\u00f3 d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t<\/em>\u201d, COACH Helen Huy\u1ec1n V\u0169 nh\u1ea5n m\u1ea1nh.<\/p>\n

D\u1ecbch<\/strong> v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc t\u1eeb s\u1ef1 ch\u1ee7 \u0111\u1ed9ng v\u00e0 nh\u1ea5t qu\u00e1n<\/strong><\/h2>\n

\u00a0<\/strong>D\u1ecbch v\u1ee5 hi\u1ec7n di\u1ec7n trong m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a \u0111\u1eddi s\u1ed1ng. Ch\u00fang ta s\u1ed1ng trong m\u1ed9t th\u1ebf gi\u1edbi ho\u00e0n to\u00e0n g\u1eafn li\u1ec1n v\u1edbi d\u1ecbch v\u1ee5. D\u1ecbch v\u1ee5 l\u00e0 tri\u1ec3n khai h\u00e0nh \u0111\u1ed9ng ch\u0103m s\u00f3c t\u1edbi kh\u00e1ch h\u00e0ng. Thu\u1eadt ng\u1eef th\u01b0\u01a1ng m\u1ea1i d\u1ecbch v\u1ee5 l\u00e0 h\u00e0nh \u0111\u1ed9ng t\u1ea1o gi\u00e1 tr\u1ecb cho ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

Theo COACH, c\u00f3 6 thang c\u1ea5p \u0111\u1ed9 c\u1ee7a d\u1ecbch v\u1ee5 v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m: t\u1ed9i \u00e1c- s\u01a1 \u0111\u1eb3ng- trung b\u00ecnh- mong \u0111\u1ee3i- b\u1ea5t ng\u1edd- kh\u00f3 tin. \u0110\u01a1n gi\u1ea3n c\u00f3 th\u1ec3 hi\u1ec3u doanh nghi\u1ec7p mang \u0111\u1ebfn m\u1ed9t d\u1ecbch v\u1ee5 d\u1ec5 g\u00e2y \u0111\u1ebfn s\u1ef1 t\u1ee9c gi\u1eadn cho kh\u00e1ch h\u00e0ng, t\u1ea1o \u0111\u1ebfn kh\u1ee7ng ho\u1ea3ng hay m\u1ed9t d\u1ecbch v\u1ee5 s\u01a1 \u0111\u1eb3ng, d\u1ecbch v\u1ee5 trung b\u00ecnh ho\u1eb7c cao h\u01a1n, d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i, kh\u00e1ch b\u1ea5t ng\u1edd v\u1ec1 d\u1ecbch v\u1ee5 \u0111\u00f3, th\u1eadm ch\u00ed kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 tin khi doanh nghi\u1ec7p b\u1ea1n l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f3 ngh\u0129 r\u1eb1ng h\u1ecd c\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi nh\u01b0 v\u1eady.<\/p>\n

L\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, h\u1ecd s\u1ebd n\u00f3i nhi\u1ec1u v\u1ec1 doanh nghi\u1ec7p b\u1ea1n, v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n v\u00e0 \u0111\u00f3 l\u00e0 s\u1ef1 th\u00e0nh c\u00f4ng.<\/p>\n

Nh\u01b0ng mu\u1ed1n doanh nghi\u1ec7p c\u00f3 s\u1ef1 th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng, ch\u1ee7 doanh nghi\u1ec7p c\u1ea7n quan t\u00e2m x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc? COACH Helen cho r\u1eb1ng, doanh nghi\u1ec7p c\u1ea7n gi\u1eef th\u1ebf ch\u1ee7 \u0111\u1ed9ng trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1eebng \u0111\u1ee3i \u0111\u1ebfn khi x\u1ea3y ra v\u1ea5n \u0111\u1ec1 m\u1edbi b\u1eaft \u0111\u1ea7u ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn s\u00e1ng t\u1ea1o t\u01b0 duy \u0111\u1ed9t ph\u00e1. H\u00e3y li\u00ean h\u1ec7 v\u00e0 li\u1ec7t k\u00ea s\u1ed1 l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ec3 g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch li\u1ec7t k\u00ea t\u1ea5t c\u1ea3 nh\u1eefng kho\u1ea3nh kh\u1eafc quy\u1ebft \u0111\u1ecbnh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc l\u00e0 s\u1ef1 nh\u1ea5t qu\u00e1n v\u00e0 d\u1ec5 d\u00e0ng mua s\u1eafm. S\u1ef1 nh\u1ea5t qu\u00e1n l\u00e0 n\u00ean t\u1ea3ng cho s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng v\u00e0 d\u1ec5 d\u00e0ng mua s\u1eafm s\u1ebd l\u00e0 s\u1ef1 d\u1ec5 t\u00ecm, d\u1ec5 \u0111\u1ebfn, d\u1ec5 \u0111c t\u01b0 v\u1ea5n, d\u1ec5 d\u00f9ng,…<\/p>\n

Ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p m\u1ea1nh, b\u1ec1n v\u1eefng nh\u1edd d\u1ecbch v\u1ee5<\/strong><\/h2>\n

Nh\u1eadn th\u1ea5y vai tr\u00f2 quan tr\u1ecdng c\u1ee7a x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i v\u1edbi doanh nghi\u1ec7p, c\u00e1c ch\u1ee7 doanh nghi\u1ec7p \u0111\u00e3 c\u00f3 nhi\u1ec1u chia s\u1ebb r\u1ea5t th\u1ef1c t\u1ebf t\u1ea1i h\u1ed9i th\u1ea3o Woww Service: D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd.<\/p>\n

Ch\u1ecb H\u1eb1ng, CEO M\u1ef9 ph\u1ea9m cho hay l\u00fd do \u0111\u1ec3 m\u1ed9t doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n m\u1ea1nh v\u00e0 b\u1ec1n v\u1eefng \u0111\u00f3 ch\u00ednh l\u00e0 d\u1ecbch v\u1ee5. Doanh nghi\u1ec7p mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 \u0111\u1eb3ng c\u1ea5p th\u00ec ph\u1ea3i x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c r\u00f5 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh v\u00e0 th\u1ecb tr\u01b0\u1eddng m\u00ecnh mu\u1ed1n h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o. C\u1ea3 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh ph\u1ea3i h\u01b0\u1edbng \u0111\u1ebfn s\u1ef1 chuy\u00ean nghi\u1ec7p, s\u00e1ng t\u1ea1o, ch\u1ee7 \u0111\u1ed9ng, ph\u1ea3i mang t\u00ednh ch\u1ea5t \u0111\u1ed9t ph\u00e1.<\/p>\n

C\u00f2n CEO Nguy\u1ec5n B\u00e1 C\u00f4ng th\u00ec cho r\u1eb1ng c\u1ea7n ph\u1ea3i gi\u1ea3i \u0111\u01b0\u1ee3c t\u1ea1i sao t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ch\u00fang ta ph\u1ea3i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u1ea1o ra d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, l\u00fd do v\u00ec sao kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i kh\u00e1ch h\u00e0ng ra \u0111i. Th\u1ee9 hai l\u00e0 v\u1ec1 gi\u00e1 c\u1ea3. Gi\u00e1 c\u1ea3 \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh b\u1edfi gi\u00e1 tr\u1ecb. Khi ch\u00fang ta cho kh\u00e1ch h\u00e0ng nhi\u1ec1u gi\u00e1 tr\u1ecb, nhi\u1ec1u k\u1ef3 v\u1ecdng th\u00ec ch\u00fang ta c\u00f3 th\u1ec3 ho\u00e0n to\u00e0n mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng d\u1ecbch v\u1ee5 gi\u00e1 cao, s\u1ea3n ph\u1ea9m gi\u00e1 cao. V\u00e0 ch\u00fang ta c\u1ea7n ph\u1ea3i t\u1ea1o ra m\u1ed9t d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c ch\u1ee7 \u0111\u1ed9ng. \u0110\u1ec3 t\u1ea1o ra m\u1ed9t d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc th\u00ec ch\u00fang ta ph\u1ea3i lu\u00f4n lu\u00f4n ch\u1ee7 \u0111\u1ed9ng x\u00e2y d\u1ef1ng nh\u1eefng c\u00e1i k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c, chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c hi\u1ec7u qu\u1ea3. Ch\u00fang ta ph\u1ea3i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c s\u1ef1 nh\u1ea5t qu\u00e1n \u1edf trong doanh nghi\u1ec7p v\u00e0 s\u1ef1 thu\u1eadn ti\u1ec7n d\u1ec5 d\u00e0ng mua s\u1eafm cho kh\u00e1ch h\u00e0ng.<\/p>\n

\u201cSau bu\u1ed5i nghe chia s\u1ebb c\u1ee7a Coach Helen v\u1ec1 x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u00f4i s\u1ebd ch\u1ee7 \u0111\u1ed9ng x\u00e2y d\u1ef1ng l\u1ea1i k\u1ebf ho\u1ea1ch c\u0169ng nh\u01b0 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, vi\u1ebft l\u00ean nh\u1eefng kho\u1ea3nh kh\u1eafc \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y happy v\u00e0 x\u00e2y d\u1ef1ng l\u1ea1i s\u1ef1 nh\u1ea5t qu\u00e1n trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong doanh nghi\u1ec7p c\u1ee7a m\u00ecnh\u201d, CEO Nguy\u1ec5n B\u00e1 C\u00f4ng cho hay.<\/p>\n

\u201cC\u1ea3m x\u00fac c\u1ee7a b\u1ea1n t\u1ea1o ra cho kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 c\u00e1i kh\u00e1ch h\u00e0ng nh\u1edb ch\u1ee9 kh\u00f4ng ph\u1ea3i s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n\u201d, Ch\u1ecb Ho\u00e0n Ph\u1ea1m, Gi\u00e1m \u0111\u1ed1c kinh doanh chia s\u1ebb. Theo Ch\u1ecb, t\u1eeb ng\u01b0\u1eddi b\u1ea3o v\u1ec7 cho \u0111\u1ebfn CEO, kh\u00f4ng ai n\u1eb1m ngo\u00e0i v\u00f2ng quay c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng h\u1ebft. \u201cKho\u00e1 h\u1ecdc Wow Service m\u1edf ra cho t\u00f4i s\u1ef1 b\u00e0i b\u1ea3n chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a doanh nghi\u1ec7p v\u00e0 li\u00ean t\u1ee5c l\u00e0m l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng theo t\u1eebng th\u00e1ng t\u1eebng m\u00f9a v\u00e0 t\u1eebng chu k\u1ef3, t\u1eebng giai \u0111o\u1ea1n\u201d, ch\u1ecb Ho\u00e0n Ph\u1ea1m n\u00f3i.<\/p>\n

Trong khi \u0111\u00f3 CEO Qu\u00e1ch Thu\u00fd cho r\u1eb1ng \u0111\u00f4i khi kh\u00e1ch h\u00e0ng n\u00f3i th\u00edch nh\u01b0ng ch\u01b0a \u0111\u1ea1t t\u1edbi s\u1ef1 mong \u0111\u1ee3i c\u1ee7a m\u00ecnh. Nhi\u1ec1u kh\u00e1ch h\u00e0ng \u0111\u01b0a ti\u1ec1n cho m\u00ecnh nh\u01b0ng m\u00ecnh ch\u01b0a t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 kh\u00e1c bi\u1ec7t cho h\u1ecd v\u00e0 m\u00ecnh ch\u01b0a \u0111\u1ed1i x\u1eed \u0111\u01b0\u1ee3c kh\u00e1c bi\u1ec7t v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00f3. H\u1ecd v\u1eabn trung th\u00e0nh v\u1edbi m\u00ecnh v\u1eady t\u1ea1i sao m\u00ecnh kh\u00f4ng mang nh\u1eefng gi\u00e1 tr\u1ecb t\u1ed1t h\u01a1n t\u1ed1t h\u01a1n, t\u1ed1t \u0111\u1eb9p nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n

Ch\u1ecb L\u00ea Ng\u1ecdc Mai SPA r\u1ea5t t\u00e2m \u0111\u1eafc \u00a0v\u1edbi b\u00e0i h\u1ecdc l\u00e0m sao \u0111\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 mua s\u1eafm d\u1ec5 d\u00e0ng nh\u1ea5t cho kh\u00e1ch h\u00e0ng. Th\u1ee9 hai l\u00e0 m\u00ecnh t\u1eadn d\u1ee5ng nh\u1eefng ngu\u1ed3n kh\u00e1ch h\u00e0ng c\u0169. Th\u1ee9 ba l\u00e0 m\u00ecnh t\u0103ng s\u1ef1 ti\u1ebfp x\u00fac, kh\u01a1i g\u1ee3i nh\u1eefng c\u00e1i nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi m\u00ecnh nhi\u1ec1u h\u01a1n.<\/p>\n

CEO- Nguy\u1ec5n Duy \u00c2n cho hay \u0111\u00e3 x\u00e2y d\u1ef1ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 nh\u1eefng n\u1ea5c thang d\u1ecbch v\u1ee5 nh\u01b0ng b\u1ea3n th\u00e2n anh khi tham gia kho\u00e1 \u0111\u00e0o t\u1ea1o n\u00e0y hi\u1ec3u r\u00f5 h\u01a1n vai tr\u00f2 c\u1ee7a ch\u0103m s\u00f3c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng th\u00ec th\u00e0nh c\u00f4ng s\u1ebd cao h\u01a1n. V\u1ec1 c\u00e1c \u0111i\u1ec3m ch\u1ea1m c\u1ea3m x\u00fac, tr\u01b0\u1edbc \u0111\u00e2y anh c\u00f3 nh\u1eadn th\u1ee9c nh\u01b0ng ch\u01b0a x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c t\u1ed5ng quan. Chia s\u1ebb c\u1ee7a Coach gi\u00fap CEO Nguy\u1ec5n Duy th\u1ea5y r\u00f5 h\u01a1n \u00ecnh c\u1ea7n ph\u1ea3i l\u00e0m g\u00ec, x\u00e2y d\u1ef1ng c\u00e1c \u0111i\u1ec3m ch\u1ea1m t\u1eeb trong ra ngo\u00e0i doanh nghi\u1ec7p.<\/p>\n

X\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc l\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 doanh nghi\u1ec7p \u0111i \u0111\u1ebfn th\u00e0nh c\u00f4ng, Coach Helen V\u0169 Thu Huy\u1ec1n nh\u1ea5n m\u1ea1nh. Doanh nghi\u1ec7p h\u00e3y nh\u1edb r\u1eb1ng chi\u1ebfn l\u01b0\u1ee3c l\u00e0 m\u1ed9t s\u1ef1 l\u1ef1a ch\u1ecdn, ch\u00fang ta \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn d\u1ef1a tr\u00ean n\u0103ng l\u1ef1c l\u00f5i c\u1ee7a m\u00ecnh ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u00fang ta ph\u1ea3i l\u1ef1a ch\u1ecdn chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p b\u00ean c\u1ea1nh.<\/p>\n

13h30-17h00 ng\u00e0y 04\/09\/2021, ch\u01b0\u01a1ng tr\u00ecnh \u201cWowSERVICE\u201d (D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd) s\u1ebd \u0111\u01b0\u1ee3c chia s\u1ebb b\u1edfi Coach Helen Huy\u1ec1n V\u0169 chia s\u1ebb v\u1edbi mong mu\u1ed1n h\u1ed7 tr\u1ee3 c\u00e1c ch\u1ee7 Doanh nghi\u1ec7p v\u01b0\u1ee3t kh\u1ee7ng ho\u1ea3ng giai \u0111o\u1ea1n n\u00e0y.<\/strong><\/p>\n

Click here<\/a> \u0111\u1ec3 c\u00f3 v\u00e9 tham gia nh\u01b0 m\u1ed9t m\u00f3n qu\u00e0 t\u1eeb Coach Helen V\u0169 Thu Huy\u1ec1n nh\u00e9<\/p>\n","protected":false},"excerpt":{"rendered":"

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, \u0111\u01b0\u1eddng d\u1eabn \u0111\u1ebfn th\u00e0nh c\u00f4ng Nhi\u1ec1u doanh nghi\u1ec7p \u0111ang g\u1eb7p kh\u00f3 kh\u0103n trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u1eb7c b\u1ecf qua kh\u00e1ch h\u00e0ng c\u0169 m\u00e0 qu\u00ean m\u1ea5t ch\u00ednh h\u1ecd c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p \u0111\u1ebfn 80%…<\/p>\n","protected":false},"author":16,"featured_media":8472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51,22],"tags":[],"acf":[],"yoast_head":"\nWowSERVICE D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd - ActionCOACH Doanh Ch\u1ee7<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/isharkcoaching.com\/dich-vu-sung-sot-khach-hang-sung-so\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WowSERVICE D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd - ActionCOACH Doanh Ch\u1ee7\" \/>\n<meta property=\"og:description\" content=\"D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, \u0111\u01b0\u1eddng d\u1eabn \u0111\u1ebfn th\u00e0nh c\u00f4ng Nhi\u1ec1u doanh nghi\u1ec7p \u0111ang g\u1eb7p kh\u00f3 kh\u0103n trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u1eb7c b\u1ecf qua kh\u00e1ch h\u00e0ng c\u0169 m\u00e0 qu\u00ean m\u1ea5t ch\u00ednh h\u1ecd c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p \u0111\u1ebfn 80%...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/isharkcoaching.com\/dich-vu-sung-sot-khach-hang-sung-so\/\" \/>\n<meta property=\"og:site_name\" content=\"ActionCOACH Doanh Ch\u1ee7\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-31T16:02:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-22T09:39:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/isharkcoaching.com\/wp-content\/uploads\/2021\/08\/20210904.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1421\" \/>\n\t<meta property=\"og:image:height\" content=\"807\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"tonytran@ishark.vn\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"tonytran@ishark.vn\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/isharkcoaching.com\/dich-vu-sung-sot-khach-hang-sung-so\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/isharkcoaching.com\/dich-vu-sung-sot-khach-hang-sung-so\/\"},\"author\":{\"name\":\"tonytran@ishark.vn\",\"@id\":\"https:\/\/isharkcoaching.com\/#\/schema\/person\/f9686c4e72228808910117f5ae95a28d\"},\"headline\":\"WowSERVICE D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd\",\"datePublished\":\"2021-08-31T16:02:57+00:00\",\"dateModified\":\"2021-11-22T09:39:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/isharkcoaching.com\/dich-vu-sung-sot-khach-hang-sung-so\/\"},\"wordCount\":3535,\"publisher\":{\"@id\":\"https:\/\/isharkcoaching.com\/#organization\"},\"articleSection\":[\"Tin t\u1ee9c\",\"Xu h\u01b0\u1edbng\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/isharkcoaching.com\/dich-vu-sung-sot-khach-hang-sung-so\/\",\"url\":\"https:\/\/isharkcoaching.com\/dich-vu-sung-sot-khach-hang-sung-so\/\",\"name\":\"WowSERVICE D\u1ecbch v\u1ee5 s\u1eedng s\u1ed1t kh\u00e1ch h\u00e0ng s\u1eefng s\u1edd - 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